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Customer Service

 

  • Shipping & Delivery
     
    • Check Order Status - You can track the status of your order and exactly when it was shipped by selecting "Order Inquiry". Your orders are listed on the screen and you can check the shipment status by selecting "Shipments" "Details". As always, feel free to contact us via e-mail, or call us TOLL FREE @ 1-844-377-2200 OR 734-729-3225 during normal business hours and our customer service representatives will be glad to assist you.

    • Shipping / Invoice Information - From the tab "Order Inquiry", you can retrieve detailed information about each shipment. The tabs "Order Status", "Invoices" and "Payments" provide information about pending order as well as detailed information about your account status.

      • Order Status - shows a list of all orders you have placed with us - either online or by any other means.
      • Invoices - lists all invoices, credit notes and payments - similar to a statement of your account.
      • Payments - is showing a listing of all payments and how they were applied. You can further drill down by clicking on any information that is displayed underlined.
    • Shipping Charges - We ship within the domestic United States. For orders outside of the United States, please contact our export department at 734-729-3225

      • Orders are shipped via ground methods unless otherwise indicated.
      • Orders that are in stock are shipped in approximately one business day from receipt of the completed order.
      • We cannot ship to APO or FPO boxes. Express shipping services are available within the domestic US for an additional charge. The charges are calculated based on the weight and shipping location of your order. After you have proceeded to check out, you will be prompted to select your shipping method. (Note: orders must be placed and completed before 10:00 a.m. for express service the same business day. Orders placed after this time may be processed and shipped the next business day.)
    Privacy & Security

    Burgess Cabinetry is committed to protecting your privacy.
    This privacy statement discloses what information we gather about you when you visit the burgesscabinetrycom Site and describes how we use that information. Our policy is to keep the personal information we receive from our Site completely confidential and used solely for internal purposes. We will not share your personal information with any other parties.

    Collection of your Personal Information:

    The personal information we collect may include your name, title, company or organization name, e-mail, phone. We may collect certain information about your visit, such as type of browser you use; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our Site. This information is used to help improve the Site and administer the Site.

    Use of your Personal Information:

    The personal information collected on this Site will be used to provide the services you have requested.
    We may use your personal information to provide you with important information about the product or service that you are using, including critical updates and notifications. Additionally, we may send you information about other Burgess Cabinetry products and services.

    Questions:

    If you have any questions about this Privacy Statement or concerns about the way we process your Personal Data, please contact us using the Contact Us form. 

    We may occasionally modify this privacy statement. All such changes will be reflected on this web page.

    Returns & Replacements
    • Returns - You must request a Returned Materials Authorization (RMA) prior to returning goods. RMA must be requested within thirty (30) days of the date of the shipment in order to be considered. Burgess Cabinetry will not issue an RMA for special order, non-stock, obsolete or made-to-measure goods.

    • Packing & Sending Your Return - All goods returned to Burgess Cabinetry must be in the original packaging, in resalable condition and must pass inspection before any credit is issued by Häfele.
    Ordering
    • New Customers – If you are not already a Burgess Cabinetry Customer with a valid account number you must sign–up as a new Burgess Cabinetry customer first. If you are a customer but, do not already have a username and password, you will need to register for BurgessOnline Direct access. Registering is quick and easy. Just provide us with a little information about yourself and your company and we will confirm your username and password to the e-mail address you provide.

    • Creating Shopping Lists/Carts - You can now create shopping carts/lists that can easily be filled with multiple products from Burgess. You can also save your shopping carts/lists for up to 30 days if you are not ready to immediately complete your order. Another new feature is the flexibility to create shopping lists of your most frequently purchased items. To create your shopping list you must first add the items to an active shopping cart. Then you will have the ability to save a new shopping list, replace an existing shopping list, or add the items to an existing shopping list. Create the shopping list to make repeat ordering even easier and faster.

    • Removing items from your cart - If you want to remove an item from your shopping cart, click "Remove" and your shopping cart will automatically recalculate your total. If you change the quantity of an item, click "update" to ensure the new quantity and price are calculated.

    • Out-of-stock Items – If an item is not available or not available in the quantities you are requesting, you will be informed when you check availability. You can also try checking another warehouse by clicking the warehouse during your check of availability. Please note that shipping time and charges will vary based on the warehouse selected. The expected availability date will be displayed. You will need to choose whether or not to order the quantity that is available or to wait and backorder the entire amount you need. In any case, you will not be charged for items that are on backorder until they are shipped. Please note that the expected arrival date is estimated and we cannot guarantee the date.

    • Completing Your Order - When you have finished entering items in your shopping cart and have checked availability, please proceed to "Check Out". During this time you may also change your "ship from" warehouse location to check product availability. You will be asked to provide the shipping method you prefer. To help us identify your order, you will need to enter a "Purchase Order" number. This can be any number or code of your choosing. Please make a note of this number or code in case you need to refer to it later. After you have selected the payment method, then next screen will give you the chance to review all of your order information one last time before you place it. If everything is correct, please select "Place Order". If you are having a problem or if you have any questions with placing your order, please select "Request Assistance". This will allow you to send your order with a note attached, to our inside Customer Service for them to review and help assist you with placing your order.
    Payment, Pricing & Promotions
    Payment - We accept American Express, MasterCard, Discover and VISA,
    Viewing Orders
     
    • Order Questions? - Contact us via e-mail at info@burgesscabinetry.com, , or call us at TOLL FREE1-844-377-2200 OR 1-734-729-3225 during normal business hours and our customer service representatives will be glad to assist you.

    • Changing Address - Contact us via e-mail at info@burgesscabinetry.com, , or call us at TOLL FREE 1-844-377-2200 OR1-734-729-3225 during normal business hours and our customer service representatives will be glad to assist you.

    • Order Confirmation - After you "Place Order", your information will be received by our server and will be reviewed for accuracy. Once the order has been placed into the system, it will be listed as "Entered" when you check order status. You will also receive an e-mail confirmation that we have received your order.
    Updating Account Information
    • Adding or Deleting Addresses - To add or delete your address, please call customer service at Toll Free 1-844-377-2200 or 1-734-729-3225.

    • Changing E-mail Address - To change your e-mail address, please click on the Profile Link located in the top right corner of the screen.

    • Changing your Password - To ch